At ph 17, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players on ph17.win, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
Last updated: 2025. Applies to all registered members in the Philippines.
We only gather what is necessary to operate your account and deliver a safe, personalised gaming experience on ph17.win.
When you register on ph 17, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, create your account, and comply with Philippine regulations on online gaming. We may also ask for a government-issued ID during the verification process to confirm that you meet the minimum age requirement of 21 years. All registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes. You can update most of your account details at any time by logging in and visiting your profile settings.
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your preferred payment method, account or wallet identifiers, and transaction history. We do not store full card numbers or sensitive authentication credentials on our servers — these are handled by our payment processing partners under strict security protocols. Transaction records are retained for the period required by applicable financial regulations in the Philippines. If you request a withdrawal, we may ask for additional verification to confirm that the receiving account belongs to you. This protects both you and the platform from unauthorised fund transfers.
We automatically collect certain technical data when you access ph17.win, including your IP address, browser type, device model, operating system, and session timestamps. This data helps us optimise the platform for mobile users across the Philippines, detect suspicious activity, and improve overall performance. We also record your betting history, game preferences, and interaction patterns to personalise your experience and ensure responsible gaming tools are offered where relevant. This information is analysed in aggregate and is not used to identify you individually for advertising purposes. You can review your activity history by logging in to your account at any time.
Every piece of data we hold serves a clear purpose — running the platform, keeping it safe, and making your experience better.
Your personal data is primarily used to operate and maintain your ph 17 account, process transactions, and deliver the games and services you access on ph17.win. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Payment data is used exclusively to facilitate deposits and withdrawals in Philippine pesos and to maintain accurate financial records as required by law. Betting and activity data is used to power features like game history, balance tracking, and personalised game recommendations. Without this core data processing, we would not be able to provide you with a functional and secure gaming account.
We use collected data to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Identity and payment verification data helps us comply with anti-money laundering obligations and responsible gaming requirements applicable to online gaming operators in the Philippines. Device and session data is analysed to identify unusual login patterns that may indicate unauthorised access to your account. Where we are legally required to do so, we may share relevant data with Philippine regulatory authorities or law enforcement agencies. We retain data for as long as necessary to fulfil these legal and operational obligations, after which it is securely deleted or anonymised.
If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about bonuses, new games, and special offers available on ph 17. You can opt out of marketing messages at any time by updating your notification preferences in your account settings. We do not send unsolicited messages to users who have not consented to receive them, and we do not share your contact details with third-party advertisers. Transactional messages — such as deposit confirmations, withdrawal updates, and security alerts — are sent regardless of your marketing preferences, as they are essential to your account. If you have questions about the communications you receive, the FAQ page provides further guidance.
Activity and behavioural data may be used to identify patterns that suggest a player may benefit from responsible gaming support tools, such as deposit limits or self-exclusion options. This analysis is conducted to protect players and is not used for any commercial profiling purpose. If our systems flag a concern, a member of the support team may reach out to offer assistance or information about the tools available on the Responsible Gaming page. All such outreach is handled with discretion and in the best interests of the player. We are committed to ensuring that gaming on ph17.win remains a safe and enjoyable experience for all Filipino players.
You have meaningful control over the personal information we hold. Here is what you can do and how to do it.
You have the right to request a copy of the personal information ph 17 holds about you at any time. To make a data access request, log in to your account and contact our support team through the available channels. We will respond to verified requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. The information provided will cover your registration details, transaction history, and any other data directly associated with your account. There is no fee for making a standard data access request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Most basic account details — such as your contact number or email address — can be updated directly through your account settings after logging in. For changes to identity-verified fields such as your full name or date of birth, you will need to contact support and provide supporting documentation. Keeping your information accurate helps ensure that your account operates smoothly and that withdrawals are processed without unnecessary delays. We aim to process correction requests promptly.
If you wish to close your ph 17 account and request deletion of your personal data, you may contact our support team to initiate the process. Please note that certain data must be retained for a minimum period to comply with financial record-keeping and anti-money laundering obligations under Philippine law, even after account closure. Any remaining eligible balance will be processed for withdrawal before the account is closed. Once the mandatory retention period has passed, your personal data will be securely deleted or anonymised. For more information about account closure, visit the FAQ page.
If you have any questions about how ph 17 handles your personal data, or if you would like to exercise any of your data rights, our support team is here to help. You can also visit the FAQ page for quick answers to common privacy questions from Filipino players.